• The objective of the Policy on Public Grievance Redressal 2020 initiative in the State of Punjab is to bring all the line Departments of Punjab State on a single unified platform. Punjab Grievance Redressal System (PGRS) developed by DIT where they can keep track of citizen grievances on one click.

Citizens can now submit their grievances to the concerned government departments using following channels

• Through Web Portal – Visit connect.punjab.gov.in
• Through m-Sewa app
• Through Sewa Kendra – Visit Sewa Kendra
• Through Call Center- Call unified state helpline no. 1100